Reo Tek Solutions

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	REOTEK is a fast growing contact center offering IT enabled services for both the international and domestic markets. The company's main strengths are in its professional management, well knit manpower team of qualified, enthusiastic and dedicated professionals. Supporting this is the esculent infrastructure and conductive work environment
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Services

BPO / IT enabled Services:

Reo Tek Solutions offers customized business data processing services that match international standards in terms of precision and timely execution. The organization has experience in processing large volumes of data required by major corporate and government organizations. Our various BPO / IT enabled services include the following:

¤ BPO Services

¤ Data Conversion

¤ Data Entry

¤ Data Processing

¤ BPO Services
¤ Knowledge Management Services

¤ Inventory and logistics information Services

¤ Accounting and Reconciliation Services

Services Offering
Customer Support Services

Our customer service offerings create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 and 365 days basis.

Service Example: Customers calling to check on their order status, customers calling to check for information on products and services, customers calling to verify their account status, customers calling to check their reservation status etc. Technical Support Services
Our technical support offerings include round-the-clock technical support and problem resolution for customers and computer hardware, software, peripherals and Internet infrastructure manufacturing companies. These include installation and product support, up & running support, troubleshooting and Usage support.

Service Example: Customers calling to resolve a problem with their home PC, customers calling to understand how to dial up to their ISP, customers calling with a problem with their software or hardware.

Telemarketing Services

Our telesales and telemarketing outsourcing services target interaction with potential customers for 'prospecting' like either for generating interest in products and services, or to up-sell / promote and cross sell to an existing customer base or to complete the sales process online.

Service Example: Outbound calling to sell wireless services for a telecom provider, outbound calling to retail households to sell leisure holidays, outbound calling to existing customers to sell a new rate card for a mobile service provider or outbound calling to sell credit or debit cards etc.

Employee IT Help-desk Services

Our employee IT help-desk services provide technical problem resolution and support for corporate employees. Service Example: of this service include level 1 and 2 multi-channel support across a wide range of shrink wrapped and LOB applications, system problem resolutions related to desktop, notebooks, OS, connectivity etc., office productivity tools support including browsers and mail, new service requests, IT operational issues, product usage queries, routing specific requests to designated contacts and remote diagnostics etc.

Internet / Online / Web Research
Service Example:

# Internet Search, Product Research, Market Research, Survey, Analysis.
# Web and Mailing list research etc.